Refund Policy

 

  • To be eligible for a refund, you must request prior to 24 hours before lesson.
  • For cancellations inside 24 hours of your reserved lesson time, no refunds will be issued.
  • No refunds will be issued for missed lessons.
  • To complete your refund, we require a receipt or proof of purchase.

 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cj@gravitymtb.ca.