Registration & Cancellation Policies

GENERAL

All registrations are processed on a first-come, first-serve basis.

Pre-registration is required for all sessions.

Fees are to be paid in full at the time of registration

Gravity MTB reserves the right to make cancellations or changes as necessary based on operational requirements. In the event of a

Gravity MTB cancelled program or service, Gravity MTB will provide an alternative day/time for the missed programs or service. Gravity MTB will endeavor to provide the most beneficial offering for clients but recognizes that this may not suit all registrants and thus is out of our control.

Please read registration confirmations carefully for information on dates, times, how to be prepared, etc. These will arrive via text message 23 hours before the program or service.

Gravity MTB will not pro-rate or refund for missed sessions due to daily life occurrences such as colds, school events, or forgotten sessions etc.

CANCELLATIONS

Staff are hired and scheduled based on registration numbers and rider levels for programs each season. The number and type of coaches' scheduled is directly related to our registrants.

Cancellations received 30+ days prior to the program or service start date will receive a full refund, less $30 admin fee*. Or a full credit to be used within that same year and no admin fee.

Cancellations received 15-29 days prior to the program or service start date will receive a 75% refund, less $30 admin fee*. Or a 75% credit to be used within that same year and no admin fee.

Cancellations received 7-14 days prior to the program or service start date will receive a 50% refund, less $30 admin fee*. Or a 50% credit to be used within that same year and no admin fee.

No refunds OR credits will be issued for cancellations within 7 days of the program or service start date or for missed sessions during the program.

A prorated credit less $30 admin fee will be given for cancellations due to medical reasons with a doctor’s note.

Refunds and credits will not be approved after a program has ended.